Politique d'expédition

Shipping Policy

Thank you for shopping with us! We want to ensure that your experience is seamless from checkout to delivery. Please review our shipping policy for more details.

Order Processing Time

• All orders are processed within 1-3 business days (Monday through Friday, excluding weekends and holidays).

• Please allow additional processing time during peak seasons, special promotions, or for custom orders.

• Once your order is shipped, you will receive a tracking number to monitor your delivery.

Shipping Methods & Costs

We offer the following shipping options:

• Standard Shipping: Delivery in 5-7 business days.

• Expedited Shipping: Delivery in 2-3 business days.

• Overnight Shipping: Next-day delivery (available in certain areas).

Shipping costs are calculated at checkout based on the weight of the items in your cart and the delivery location. We offer free standard shipping on orders over $50 (within the U.S.).

Shipping Locations

• We currently ship to the United States, including Alaska and Hawaii.

• We also offer international shipping to select countries. International customers are responsible for all customs duties, taxes, and import fees.

Tracking Your Order

• Once your order has been processed and shipped, you will receive an email with a tracking number and a link to track your package.

International Shipping

• International orders may take longer due to customs processing.

• International shipping fees are calculated at checkout, and customs duties and taxes are the responsibility of the customer.

• Please allow up to 10-14 business days for international orders to arrive, depending on the destination country.

Shipping Delays

• While we strive to ship orders as quickly as possible, please note that delivery times are estimates and may vary due to weather conditions, postal delays, or other circumstances beyond our control.

• In case of a delay, we will notify you via email or phone.

Lost or Damaged Items

• If your order is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will assist you with filing a claim and replacing your items if necessary.

• If your package is marked as delivered but you have not received it, please check with neighbors or contact the carrier directly.

Address Accuracy

• Please ensure that the shipping address provided is correct. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

• If you notice an error after placing your order, please contact us within 24 hours to correct the address before it is shipped.

Returns and Exchanges

• Please refer to our Returns Policy for information on how to return or exchange an item.

If you have any questions or need further assistance, please feel free to contact our customer service team at eliediems@gmail.com